komgo2go

Privacy Policy

1.- Who is responsible for the processing of your data?

2.- What data of yours do we process?

KOMGO will process the data that you have voluntarily provided, as well as the inferred data, these are the data resulting from the application of algorithms to analyze data from social media, purchase records, satisfaction surveys, communications received in the email address hello@komgo2go.com.

Depending on the products, services or functionalities that you want to enjoy, we will need to process some data or others, which in general will be, depending on the case, the following:

Remember that, when we ask you to fill in your personal data to give you access to some functionality or service, we will mark some fields as mandatory, since they are data that we need to be able to provide you with the service or give you access to the functionality in question. Please note that if you choose not to provide us with this information, you may not be able to complete your customer registration or you may not be able to enjoy those services or functionalities.

3.-For what purpose do we process your personal data, what is the legal basis and retention periods?

Depending on how you interact with KOMGO, we will process your personal data for the following purposes, legal basis and retention periods, described below:

(1) Purpose: Registration as a KOMGO client. We need to process your data to identify you as a customer and give you access to the functionalities, products and services that are available to you.

Legal basis: Consent.

Conservation periods: We will process your data for as long as you remain a registered customer, until you decide to unsubscribe.

(2) Purpose: Development, compliance and execution of the purchase and sale contract . Includes (i) order preparation and delivery management; (ii) payment management and, where applicable, returns, (iii) billing and sending of tickets and invoices for purchases made in the online store, (iv) sending of tickets and invoices for purchases made in stores physical, and (v) surveys and publication of opinions about the products.

Legal basis: The execution of the purchase and/or rental contract.

Conservation period: A period of 6 years from the last operation carried out, keeping them blocked until the prescription of possible liability actions.

(3) Purpose: Sending, by any means of remote electronic communication, personalized commercial communications from KOMGO (Newsletter, promotions and offers, invitations to special events, surveys, contests and raffles, and loyalty programs).

Legal basis: Consent.

Conservation periods: As long as you do not request your cancellation, since until then we will understand that you are still interested in receiving our communications.

(4) Purpose: Manage or resolve the request or request through Customer Service.

Legal basis: The execution of the contract and legitimate interest.

Conservation periods: We will process your data for as long as necessary to respond to your request or request, keeping it blocked until possible liability actions have expired.

If you decide to use WhatsApp or any other similar messaging channel to communicate with Customer Service, we recommend that you review your privacy settings and read the privacy policy for more detailed information about the messaging service’s use of data. personal data of the users who use their services.

(5) Purpose. Preparation of profiles and marketing.

Legal basis: we consider that we have a legitimate interest in profiling the information we have about you (such as your navigation and/or purchase history) and the personal data that you have provided us, since we understand that the processing of this data It is also beneficial for you because it allows you to improve your user experience and access information according to your preferences. To this end, KOMGO has weighed the interests and rights of the interested parties, and the measures adopted by the controller to comply with its general obligations in terms of proportionality and transparency, and has concluded that:

  1. the impact on people’s fundamental rights and public freedoms is reduced;
  2. such processing can be reasonably foreseen by the interested party;
  3. The processing of data for the above purposes does not give rise to exclusion, discrimination, defamation, or situations that put the reputation of the interested party and/or negotiating power at risk.

Conservation period: As long as you do not request your cancellation or cancel your registration as a client.

(6) Purpose: Push Notifications (related to the status of your orders, opportunities and/or unique promotions).

Legal basis: Consent.

Conservation periods: As long as you do not request your cancellation, since until then we will understand that you are still interested in receiving our notifications.

4.- Who is the recipient of your data?

4.1 Data communication. The personal data processed are only communicated to third parties, in compliance with legal obligations.

4.2 Data Processors. KOMGO will have the collaboration of third-party service providers who may have access to your personal data and who will process the aforementioned data in the name and on behalf of the Company, as a consequence of their provision of services. KOMGO follows strict criteria for selecting service providers in order to comply with its data protection obligations, and undertakes to sign the corresponding data processing contract with them. Specifically, KOMGO will contract the provision of services by third-party suppliers who carry out their activity, by way of example and not limitation, in the following sectors: logistics services, legal advice, approval of suppliers, multidisciplinary professional services companies, related companies with maintenance, technology service provider companies, computer service provider companies, physical security companies, instant messaging service providers, infrastructure management and maintenance companies, call center service companies, hosting service providers, maintenance and support in our databases, as well as software and applications that can process your data.

For the efficiency of the service, some of the aforementioned providers are located in territories outside the European Economic Area that do not provide a level of data protection comparable to that of the European Union, such as the United States. In such cases, we inform you that we transfer your data with adequate guarantees and always maintaining the security of your data, by signing the Standard Contractual Clauses approved by the Commission, the content of which you can consult at the following link: www.aepd.es /en/rights-and-duties/fulfill-your-duties/compliance-measures/international-transfers.

4.3 Security measures. KOMGO uses information security techniques such as firewalls and access control procedures, all with the aim of preventing unauthorized access to data and guaranteeing its confidentiality. To achieve these purposes, the user agrees that KOMGO obtains data for the purposes of the corresponding authentication of access controls.

Additionally, any transaction made through KOMGO is carried out through secure payment systems. Confidential payment data is transmitted directly and in encrypted form (SSL) to the corresponding entity.

KOMGO states that it has adopted all the necessary technical and organizational measures to guarantee the security and integrity of the personal data it processes, as well as to prevent its loss, alteration and/or access by unauthorized third parties.

4.5 Use of cookies. We use cookies to facilitate your navigation on KOMGO, to know how you interact with us and, in certain cases, to be able to show you advertising based on your browsing habits. You will find additional information in our Cookies Policy.

5.- What are your rights when you provide us with your data?

6.- What does the right of access consist of?

You will have the right to obtain confirmation of whether or not personal data that concerns you is being processed, and the following information: the purposes of the processing; the categories of data being processed; the recipients or categories of recipients to whom they have been or will be communicated; if possible, the envisaged period for which the personal data will be stored or, if not possible, the criteria used to determine this period. In these cases, we will provide you with a copy of the personal data being processed. Additionally, when you request it electronically, the information will be provided in a commonly used electronic format. You will be able to exercise this right every six months, unless there is legitimate cause to request it, more than once, in said six-month period and we will inform you about the actions derived from your request within a period of one month.

To exercise the right of access , send an email to: hola@komgo2go.com, or send a letter to the eCommerce Department, with address at Calle Monasterio de las Batuecas, 18 – BLQ A. FLOOR 2 E

7.- What does the right of rectification consist of?

You will have the right to obtain the rectification of inaccurate personal data that concerns you, to do so. You will have to attach, when necessary, documentation justifying the inaccuracy or incompleteness of the data being processed. To exercise the right of rectification, send an email to: hola@komgo2go.com, or send a letter to the eCommerce Department, with address at Calle Monasterio de las Batuecas, 18 – BLQ A. FLOOR 2 E

8.- What does the right of cancellation consist of?

You will have the right to obtain the cancellation of personal data that concerns you when one of the following circumstances occurs: that it is not necessary in relation to the purposes for which it was collected or processed; that you withdraw your consent and the treatment is not based on another legal basis; that you object to the processing and other legitimate reasons for the processing do not prevail; that have been treated illicitly. To exercise the right of cancellation, send an email to: hola@komgo2go.com, or send a letter to the eCommerce Department, with address at Calle Monasterio de las Batuecas, 18 – BLQ A. FLOOR 2 E

9.- What does the right to limit treatment consist of?

You will have the right to obtain the limitation of data processing when any of the following conditions are met:

when you have contested the accuracy of your personal data, during the period that allows the person responsible for the file to verify its accuracy;
in the event that you consider that the processing is unlawful and the person responsible for the file has opposed the deletion of the personal data and instead request the limitation of its use;
that the person responsible for the file no longer needs the personal data for the purposes of the processing, but you need it for the formulation, exercise or defense of claims;
in the event that you have opposed the processing, while it is verified whether the legitimate reasons of the person responsible for the file prevail over yours.

When you have obtained the limitation of processing in accordance with this section, you will be informed by the person responsible for the file.
To exercise the right to limit processing, send an email to: hola@komgo2go.com, or send a letter to the eCommerce Department, with address at Calle Monasterio de las Batuecas, 18 – BLQ A. FLOOR 2 E

10.- What does the right to data portability consist of?

You will have the right to receive the personal data that concerns you, that you have provided to the person responsible for the treatment, in a structured, commonly used and machine-readable format, and to transmit them to another person responsible for the treatment when: the treatment is based on consent, and carried out by automated means.

By exercising your right to data portability, you will have the right to have personal data transmitted directly from controller to controller when technically possible.

The right to portability will not extend to data that the person responsible for the file has inferred from data that derive directly from the use by said person responsible of the services provided.

To exercise the right of portability, send an email to: hola@komgo2go.com, or send a letter to the eCommerce Department, with address at Calle Monasterio de las Batuecas, 18 – BLQ A. FLOOR 2 E

11.- What does the right of opposition consist of?

You will have the right to object to the processing of data that concerns you, at any time. If you exercise this right, the person responsible for the file will stop processing your personal data, unless we prove compelling legitimate reasons for the processing to prevail over your interests, rights and freedoms, or for the formulation, exercise or defense of claims. . To exercise the right of opposition, send an email to: hola@komgo2go.com, or send a letter to the eCommerce Department, with address at Calle Monasterio de las Batuecas, 18 – BLQ A. FLOOR 2 E

12.- What is the right not to submit to automated decisions, including profiles?

You will have the right not to be subject to a decision based solely on automated processing, including profiling, that produces – said decisions – legal effects or affects you in a similar way; unless:

To exercise the right not to be subject to automated decisions, send an email to: hola@komgo2go.com, or send a letter to the eCommerce Department, with address at Calle Monasterio de las Batuecas, 18 – BLQ A. FLOOR 2 E

13.- How can you stop receiving commercial communications?

In all commercial communications that we send you by electronic means, a link – UNDERGROUND or similar – will be enabled that will allow you to request that we not send you new commercial communications, without affecting the legality of the treatment based on consent prior to its withdrawal.

Likewise, you can revoke your consent or express your opposition through any of the following means:

Sending an email to: hello@komgo2go.com

By postal communication addressed to Pangorsa, SL. with address at Calle Monasterio de las Batuecas, 18 – BLQ A. FLOOR 2 E

The processing time is 48-72 hours so it is possible that during this time you may receive some commercial communication.

Additionally, we inform you that you can contact the Spanish Data Protection Agency to obtain additional information about your rights, and the DPD to raise any claim regarding data protection, or, where appropriate, file a claim with the Data Protection Authority. Control, the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights.